Program Manager / PMO Lead (Contract)

Overview

The Becoming Institute is seeking a Program Manager / PMO Lead to support our Certificate in Psychological Health & Safety. You will run the delivery engine end-to-end—cohort scheduling, session logistics, attendance and completion tracking, applied artifact workflow and review-cycle service levels, make-up coordination, and monthly/quarterly reporting—coordinating internal and external contributors and maintaining version control and controlled releases so delivery remains disciplined, consistent, and audit-ready at scale.

No. of Vacancies

Skills Required

Program Operations Command: You run cohort-based delivery as an operating system—intake, scheduling, session logistics, artifact flow, completion verification, make-ups, and reporting—without drift.
Governance and Control: You build and maintain the controls that keep delivery stable at scale: cadence, decision rights, issue escalation, change control, and compliance-ready documentation.
Evidence Discipline: You define “done” precisely and enforce it—attendance, participation, learning checks, and completion artifacts captured cleanly, traceable, and audit-ready.
Performance Visibility: You translate delivery activity into executive-grade reporting—enrolment, progress, completion, engagement, outcomes—on a reliable monthly/quarterly cycle.
LMS / Virtual Delivery Fluency: You are technically fluent in a production delivery stack (LMS + virtual platform + tracking/reporting tools) and can troubleshoot delivery friction fast enough to protect cohort throughput.
Workflow Design and Standardization: You build repeatable assets—templates, rubrics, checklists, service levels, facilitator/marker instructions—so quality is consistent across cohorts and facilitators.
Risk, Issue, and Corrective Action Leadership: You operate triage and remediation with rigor: severity rating, root cause, owner assignment, verification, controlled release, and trend monitoring.
Stakeholder Orchestration: You coordinate facilitators, graders/QA support, tech/admin, and client stakeholders with clear expectations, tight follow-through, and calm authority.
Psychological Health & Safety Literacy: You can operate inside PHS program intent—psychosocial risk concepts and psychologically safe learning conditions—while maintaining strict non-clinical role boundaries.

Roles & Responsibilities

Program mobilization and delivery readiness

Build and maintain the mobilization plan, delivery calendar, and milestone schedule.
Stand up the cohort operating model (parallel lanes, session time bands, resource plan, throughput targets).
Confirm readiness of learner onboarding, cohort communications, and support triage pathways.
Validate the completion pathway (attendance rules, learning checks, artifact workflow, make-up rules, closure criteria).

Delivery operations at scale

Own cohort scheduling, rosters, and capacity planning to meet monthly/quarterly targets.
Coordinate session logistics (virtual links, materials distribution, room bookings when required, facilitator assignments).
Maintain delivery consistency across cohorts using standardized SOPs, templates, and checklists.
Operate the make-up pathway (missed-session recovery, completion closure, documentation).

Quality control and evidence capture

Run the artifact workflow and review-cycle service levels using PASS / REVISION REQUIRED discipline.
Maintain version control across learning assets (slides, templates, microlearning, job aids) and manage controlled releases.
Coordinate facilitator calibration and QA sampling to keep delivery practices consistent.
Maintain an issue log (delivery, accessibility, tech/LMS, reporting) with triage rules, owners, and closure evidence.

Accessibility and bilingual coordination

Coordinate accessibility review cadence, remediation tracking, and accommodation workflows.
Coordinate bilingual readiness: translation workflow, glossary controls, French asset equivalency, and bilingual learner supports.
Ensure accessibility and bilingual readiness are reflected in release approvals and reporting.

Reporting, governance, and continuous improvement

Maintain session-level tracking integrity (attendance, completion status, artifact status).
Produce cohort closeout packs and monthly operations packs (progress, completions, issues, improvements).
Produce quarterly dashboards and narrative summaries for executive-level visibility.
Lead weekly governance (status, risks, blockers, corrective actions) with decision logs and change control.
Drive continuous improvement cycles based on performance data and documented corrective actions.

Engagement

Contract (Full-time hours)

Education

Post-secondary diploma or degree in Program/Project Management, Operations, Business Administration, Public Administration, Education/Adult Learning, or a related field, or equivalent experience running cohort-based program delivery at scale.
Project/program management training (formal coursework, certificate, or comparable professional development) sufficient to build mobilization plans, manage milestones, and operate governance and change control.
PM credential (asset): PMP/CAPM (or equivalent) is considered an asset, not required.

Experience

7+ Years

Location

Remote (Ontario) — GTA touchpoints as needed

Compensation

Base salary: $6,500–$8,500/month OR ~$78,000–$102,000/year (based on experience and scope)

Support & Resources

Mission-driven work with real public impact: Deliver programs that strengthen psychological health and safety, leadership capacity, and practical workplace change—not “training for training’s sake.”
Senior autonomy, clear ownership: You own the delivery engine end-to-end with decision rights, clean governance, and visible outcomes.
High-trust, execution-focused culture: Standardized systems, clear expectations, disciplined cadence—built for operators who like to run clean lanes.
Work that builds your portfolio fast: Multi-cohort delivery at scale, evidence capture, dashboards, continuous improvement, and audit-ready reporting—highly transferable leadership capital.
Professional credibility: Work alongside a trauma-informed education and leadership organization with serious standards alignment and strong public-sector readiness.
Flexible structure with stable cadence: Contractor engagement with predictable delivery windows and operational rhythm.
Growth runway: Opportunity to shape a delivery operations function and expand into broader program ops leadership as the Institute scales.

Job Level

Sr. Position

Choose Your Path

3-Day Becoming Method® Intensive Training

RN-Psychotherapist Program

Trauma Recovery Certificate Program

RN-Psychotherapist Pathway

Tuition and Fees

Admissions

Student Resources

Knowledge Portal