• Expert virtual facilitation (VILT): able to model high-quality delivery, manage group dynamics, and maintain psychologically safe learning environments
• Facilitator coaching & calibration: proven ability to onboard facilitators, run rehearsals, give corrective feedback, and build consistency across a facilitator bench
• Quality assurance mindset: skilled in observation, QA checklists, drift detection, and standard enforcement without creating friction
• Instructional discipline: ability to execute and reinforce structured interaction (case work, guided discussion, role practice) and keep cohorts on time
• Role boundary clarity (non-clinical): able to reinforce leader-scope mental health support and escalation pathways without drifting into clinical practice
• Communication & documentation: clear written and verbal communication for standards packs, coaching notes, and quality summaries
• Problem-solving under pressure: triage issues quickly, support corrective action cycles, and maintain delivery stability across parallel cohorts
• Collaboration: works smoothly with Ops, Reporting/Evaluation, Accessibility, and Bilingual leads to maintain consistent delivery quality
• Tools fluency: comfortable with Teams/Zoom-style delivery tools, shared drives, and basic trackers (Excel/Sheets equivalents); familiarity with LMS environments is an asset

Facilitation calibration and onboarding

• Lead facilitator onboarding and calibration to program standards (delivery method, timing, interaction structure, leader role boundaries)
• Run rehearsal sessions and scenario walk-throughs to ensure consistent facilitation quality across cohorts
• Maintain facilitator standards pack (session guides, prompts, role-practice scripts, do/don’t boundaries)

Delivery quality assurance (QA) and consistency control

• Conduct structured session observations (live or recorded, where permitted) using a standardized QA checklist
• Detect and correct “delivery drift” (content omissions, inconsistent framing, pacing, boundary slippage, weak interaction discipline)
• Validate that structured interaction is executed as designed (case work, guided discussion, role practice, applied tools)

Coaching, feedback, and continuous improvement

• Provide timely coaching feedback to facilitators (strengths, gaps, corrective actions, follow-up observation)
• Support facilitator development plans and targeted re-calibration when performance signals risk to learner experience or outcomes
• Identify cross-cohort themes and recommend improvements to facilitation guides, scripts, and templates

Artifact and completion-pathway alignment

• Reinforce consistent facilitation support for the completion pathway (participation expectations, artifact instructions, submission timing)
• Coordinate with the marking/QA function to calibrate PASS/REVISION expectations and reduce variability in learner guidance
• Ensure facilitator practices support auditable evidence capture (without creating unnecessary documentation burden)

Governance and reporting inputs

• Contribute to weekly delivery governance with quality signals, risks, and corrective actions
• Provide monthly quality summaries (observation volume, common issues, coaching actions, improvement releases)
• Partner with Operations, Accessibility, and Bilingual leads to ensure quality standards are maintained across English/French delivery and accessibility practices

• Legally entitled to work in Canada
• Available to support mobilization (June–August 2026) and ongoing delivery following launch
• Comfortable working remotely/virtually, with occasional in-person meetings in the GTA as required
• Able to work occasional evenings/weekends during delivery peaks, rehearsals, or fixed deadlines
• Reliable internet and a professional virtual facilitation setup (camera, audio, quiet space)
• Willing to participate in and lead calibration sessions, rehearsal runs, and structured QA observations
• Strong confidentiality and professionalism when handling program materials, recordings (where permitted), and participant information
• References may be requested as part of the selection process

Salary / Compensation

• Contract rate: $130–$185/hour (based on experience and scope).