Learning Tech Systems Administrator (Contract)

Overview

The Becoming Institute is seeking a Learning Tech Systems Administrator (Contract) to support our Psychological Health and Safety Certificate Program. You will own and maintain the learning technology environment—virtual delivery, microlearning pre-work, completion tracking, and end-to-end workflow integrity—standing up and validating the production delivery stack during mobilization and providing ongoing incident response and platform discipline throughout the delivery year.

No. of Vacancies

Skills Required

5+ years administering learning technology environments (virtual delivery platforms, LMS/microlearning environments, user and access management).
Strong troubleshooting and incident response skills (triage → restore/workaround → root cause → prevention).
Demonstrated ability to operate within structured controls: incident logs, escalation workflows, change control, and release discipline.
Experience validating completion tracking workflows and producing reliable exports for reporting and recordkeeping.
Comfort supporting secure handling of program records (permissions, access controls, retention/cleanup routines as directed).
SCORM packaging/testing experience is an asset (where microlearning is hosted and tracked in an LMS).
Strong collaboration skills with program operations, instructional design, accessibility, QA/evidence, and facilitation teams.

Roles & Responsibilities

Configure and validate platform readiness: user roles, access permissions, meeting/session templates, and standardized settings.
Validate the end-to-end workflow prior to launch: microlearning completion → session delivery → attendance capture → artifact submission routing → tracking outputs.
Provide real-time technical support during delivery timebands (10 AM–12 PM, 1–3 PM, 3–5 PM) as needed, minimizing disruption to live sessions.
Maintain an incident log with triage rules, severity rating, escalation, resolution steps, and closure documentation.
Manage vendor escalations and coordinate fixes, ensuring resolution evidence and repeat-issue prevention.
Maintain configuration change control: approved changes only, documented releases, and rollback readiness where appropriate.
Support reporting integrity by ensuring exports and tracking outputs remain consistent, complete, and reliable throughout the year.
Partner with internal leads to identify risk patterns (recurring access issues, tracking defects, broken links) and implement preventive controls.

Additional Requirements

Data Privacy (FIPPA/PIPEDA): Knowledge of Ontario’s Freedom of Information and Protection of Privacy Act (FIPPA) or federal PIPEDA standards for handling sensitive learner data.
Accessibility Standards (AODA): Proficiency in ensuring the learning platform and its content comply with the Accessibility for Ontarians with Disabilities Act (AODA) and WCAG 2.1 standards.
Instructional Design Awareness: A foundational understanding of adult learning principles helps the administrator better structure "learning pathways" rather than just managing files.
Stakeholder Communication: The ability to translate complex technical issues (like a server outage or a tracking error) into "plain language" for non-technical program leads and learners.
Change Management: Experience in guiding users through platform migrations or major system updates without disrupting active cohorts.

Engagement

Contract (Full-time hours)

Education

5+ years’ experience administering learning technology environments, including virtual delivery platforms, LMS/microlearning systems, and tracking/reporting tools.
Ability to stand up and support a production-grade delivery stack and validate end-to-end workflows (completion tracking, session delivery support, reporting outputs).
Ability to provide a short platform summary (LMS + virtual delivery tools administered) and 3 professional references.
Must be legally entitled to work in Canada.
College diploma or degree in Computer Science, Information Technology, Systems Administration, Instructional Design, or Educational Technology (or equivalent experience).
Relevant certifications are assets (e.g., CompTIA Network+ / Security+, Microsoft 365/identity administration, LMS admin credentials).
Familiarity with LMS tracking standards (e.g., SCORM) is an asset.

Experience

Location

Remote (Ontario) — GTA touchpoints as needed

Compensation

Contract rate: $90–$140/hour OR salary equivalent: $7,000–$9,500/month (based on experience and scope)

Support & Resources

Mission-driven work: support a Psychological Health & Safety program designed to strengthen workplace wellbeing.
High-impact technical ownership: run the learning tech “engine” that keeps delivery stable—permissions, workflow validation, incident response, and reliable reporting outputs.
Strong operating discipline: clear controls (incident logs, change control, release discipline) and defined service levels—no chaos-by-default.
Professional growth: deepen capability in LMS administration, virtual delivery systems, completion tracking, and production-grade troubleshooting.
Collaborative team: work closely with program operations, facilitators, QA/calibration, accessibility supports, and program leadership.
Flexible structure (where possible): remote-first technical work with occasional in-person meetings as required.

Job Level

Sr. Position

Choose Your Path

3-Day Becoming Method® Intensive Training

RN-Psychotherapist Program

Trauma Recovery Certificate Program

RN-Psychotherapist Pathway

Tuition and Fees

Admissions

Student Resources

Knowledge Portal